Accounts & Subscriptions
Use your account to access the panel and your subscription to provide connection settings to the client. Installing the client, importing a subscription, and enabling a connection are separate steps. Check each one when troubleshooting.
Do I need an email address to create an account?
No email address is required. Create an account with a username and password. Follow the prompts in the user panel and store your login details securely. Use a unique password and consider saving it in a trusted password manager. Creating an account is separate from choosing a paid plan, so check the plan details and price before confirming an order. Since registration does not require an email address, don’t assume you can recover your account by email. If you forget your login details, first check your saved login records, then use the account assistance option in the panel. Never send your password or full subscription link to support.
Where can I find my subscription link, and how do I refresh the route list?
Sign in to the user panel and find your subscription details in the account overview. Then use your client’s import option to add the configuration. If you already have a configuration, update it from the client’s subscription or configuration management page, making sure you update the subscription you’re currently using—not an older one. If the update fails, check your account status, confirm you can access the panel, and make sure the copied text contains no extra spaces or line breaks. The available options and their names depend on the current panel interface. Treat your subscription link like a credential: don’t post it publicly, and obscure the link, QR code, and account details in screenshots before sharing them.
Do I need to choose a new plan if I switch devices or share with family?
There’s no limit on the number of devices that can be connected at the same time, so you don’t need to change plans just because you switch devices. Windows, macOS, iOS, Android, and Linux are supported. Sign in to the panel on your new device, then follow the instructions for the relevant client to get and import your subscription. Device count and data allowance are separate: keep track of your plan’s remaining data across all devices, and don’t mistake unlimited devices for unlimited data. Review the terms of use before sharing access, and keep your login details secure. Before retiring an old device, remove any saved subscription configuration so its access credentials aren’t left behind.
Where can I get the client, and how does iOS differ from other platforms?
Get the client from the download section of the user panel. Marketing pages don’t provide static installers or active subscription links. On Windows, macOS, Android, and Linux, you can download the client after signing in; you don’t need to have purchased a plan. To connect, follow the subscription status shown in the panel. On iOS, use the App Store link in the panel. Only accounts with a purchased, unexpired plan can access the active link; other accounts will see a notice. Before installing, check your platform and the panel instructions. Avoid installers shared by unknown sources. After installing the client, import your subscription and make sure the configuration is enabled.
Connections & Troubleshooting
Keep the error message, then check one thing at a time. It’s easier to find the cause than changing the configuration, network, and route all at once.
The client says it’s connected, but websites won’t load. What should I check first?
Check the local network, the client’s traffic handling, and the destination website separately. Temporarily disconnect the client and see whether regular websites load. If your local network is having problems, restore the basic connection first. Then re-enable the subscription configuration and check that the client has selected an active route and that system proxy or tunnel mode is enabled. If only one website fails, test another site rather than assuming all routes are down. You can also close other proxy tools to avoid conflicts. If the problem persists, note the exact error message, your operating system, and the network environment when it occurred, then contact support through a ticket.
Why does my browser work, but a particular app doesn’t use the proxy?
Your browser and other apps may use different network paths. Some apps ignore the system proxy, while client routing rules may send some connections directly. So, a working browser doesn’t mean every app is using the proxy. First check whether the client is in rule mode or using another traffic-handling mode, then see which rule applies to the app or its domain. If the client offers tunnel mode, review the permission prompts and follow its instructions to test it. Check for conflicts with other network tools, too. Avoid changing several settings at once. After each change, reopen the app and compare the client’s logs to see what changed. Also check the target platform’s own account and regional requirements.
What should I do if a subscription update fails or no routes appear after importing?
First check your subscription status in the user panel and make sure you copied the subscription link for your current account—not the panel login page or an expired link. Remove any leading or trailing spaces, then use the client’s subscription import option; don’t paste the subscription link into a single-server configuration field. If the panel opens but the subscription still won’t update, check the client’s error and determine whether it points to an unsupported format, a failed request, or an account issue. Keep your existing configuration for comparison until you’ve confirmed the new one works. When submitting a ticket, describe the steps you took and the error you saw. Don’t post your full subscription link.
What information should I include when contacting support through a ticket?
Sign in to the user panel and open the ticket support section. Describe a reproducible issue and include your operating system and client, whether you’re on a home or other network, the website or app involved, and the exact error shown. Say whether the problem is constant or intermittent, and whether switching routes, updating the subscription, or closing other proxy tools made a difference. This helps narrow down the cause. You can attach screenshots or relevant error logs, but redact passwords, full subscription links, QR codes, and sensitive payment details. For order-related issues, include the order information available in the panel. Avoid submitting duplicate tickets so the support history stays clear.
Speed & Routes
A route name, geographic distance, and real-world performance aren’t the same thing. Compare routes for the app you’re using under the same network conditions to get useful results.
Video stutters during peak hours. How should I choose a route and troubleshoot?
Check whether the stuttering affects regular websites as well as the app you’re using. Pause background downloads, cloud sync, and other tasks that use bandwidth to rule out local network congestion. Then, with the same content playing, try a different exit region or route type while keeping other settings unchanged. Compare playback continuity and repeated buffering. A closer location doesn’t always perform better: peak-hour results can depend on your local carrier’s routing, cross-border links, and the destination service’s load. Don’t judge long-term performance from a single successful connection, and don’t treat a route label as a performance guarantee. If the problem follows a pattern, include the time, route name, and comparison results in a support ticket.
What do IEPL, relay, and direct connection mean?
These terms describe how a connection is routed; they don’t guarantee speed on every network. An IEPL route generally uses dedicated resources on the cross-border link. A relay route typically connects to an entry point before forwarding traffic to an exit. A direct route typically connects the client to the destination exit. Check the panel for the actual routes and options available. When comparing routes, consider your local network, the exit region, and the destination service—not just the route name. Routes of the same type can perform differently depending on the time and what you’re accessing. Check the current list in the panel to see which types are available in each region; coverage counts don’t mean every region has the same infrastructure.
Which regions are covered, and what should I consider when choosing an exit?
Coverage includes 120+ countries / 160+ routes. Check the current list in the user panel for available regions and routes. Before choosing, check whether the destination service has requirements for your account region, billing region, or exit region, then compare routes that meet them. Hong Kong, Japan, the United States, Singapore, Germany, and Australia are starting points for exploring region options, but that doesn’t guarantee availability in a specific city, route type, or platform. Keep a record of your usual settings for comparison. During troubleshooting, avoid changing your device, network, and exit at the same time, or it may be hard to pinpoint the cause.
Will changing exit regions always make AI tools or streaming services work?
Changing exit regions alone doesn’t guarantee access to a service. AI tools and streaming platforms may also check your account region, subscription, payment details, browser session, and their own usage rules. Network connectivity is just one part of the picture. If you see an error, save the exact message and determine whether it points to a connection timeout, a regional restriction, an account permission issue, or a service-side problem before changing routes. Keep the exit region consistent while testing so frequent switching doesn’t complicate the results. 6WVPN’s route coverage doesn’t guarantee uninterrupted access to every third-party platform. Check the target service’s rules and confirm availability in your own use.
Billing & Refunds
First, distinguish monthly plans from data packages, then check your order. For payment, upgrades, or refunds, keep the relevant order details from the panel handy so support can identify the right transaction.
How much do monthly plans and data packages cost, and which should I choose?
Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data packages: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Data packages last until used and never expire. If you use the service regularly and your monthly usage is fairly consistent, compare monthly plans against your actual usage. If you use it less often and want unused data to remain available, consider a data package. Don’t estimate your needs based on device count alone: video streaming, file transfers, and background sync all use data. Before choosing, check the plan name, data allowance, and billing method in the panel order details so you don’t confuse monthly plan allowances with how data packages work.
When does monthly plan data reset, and how is a mid-cycle upgrade calculated?
Monthly plan data resets each month on the date you activated the plan. For a mid-cycle upgrade, the price difference is prorated for the remaining days. The reset date isn’t necessarily the first day of a calendar month, and your original expiry date and remaining data may not stay the same after an upgrade. Before making changes, check your current plan, reset date, and upgrade details in the panel, then confirm the result on the order review page. If the account details don’t match your expectations, keep a record of the relevant pages and ask support through a ticket. Don’t repeatedly place orders to try to correct what’s displayed. Data packages last until used and never expire, unlike monthly plans with monthly resets. The panel shows which options are available for changing between billing types.
Which payment methods are supported, and what should I do if my account doesn’t update after payment?
WeChat Pay, Alipay, and USDT are supported. Use the order and checkout page generated in the user panel, and check the plan details before continuing. Don’t send money to payment details from an unverified source. If you’ve paid but your account status hasn’t updated, check the order status in your order list, then reopen the account overview to verify. Don’t pay again until you’ve checked what happened. If you still have questions, submit a ticket with the relevant order details, payment method, and a description of the issue. Keep your payment receipt for verification, and redact unrelated sensitive information from screenshots. Follow the instructions on the checkout page for that payment; don’t reuse payment details from an old order.
How long is the refund period, and how do I request a refund?
7-day, no-questions-asked refunds. To request one, sign in to the user panel and submit a ticket explaining your request, with order details that can be verified in the panel. Before submitting, review the refund policy and terms of use to check where to apply and whether any information is needed. If you have multiple orders, specify which one the request concerns. If you’re also experiencing connection problems, you can include details for reference, but never share your password or full subscription link to explain why you want a refund. Track the request through your ticket and the panel. Submitting a request doesn’t mean your refund has been issued, and don’t assume a processing time until it’s confirmed.